Refund policy

Return & Refund Policy

We strive to ensure complete satisfaction with every purchase made through our online store. Please review the policy below carefully before initiating a return.

Eligibility for Returns

We accept returns within 7 days from the date of delivery for online purchases only.

This return policy applies exclusively to orders placed through our official website.
Purchases made at physical/offline stores are not eligible for return or refund under this policy.

To be eligible for a return:

The product must be unused, unworn, and in original condition
All original packaging, cases, tags, and accessories must be included
Proof of purchase is required

Non-Returnable Items

The following items are not eligible for return:

Products purchased from offline or retail stores
Sale or discounted items
Gift cards
Customized or engraved products

Return Process

To initiate a return, please contact us within 7 days of delivery at:

Email: Info@spexone.com

Include your order number and the reason for return.
Returns sent without prior approval may not be accepted.

Return Shipping & Courier Charges

Courier/return shipping charges will be borne by the customer
Original shipping charges are non-refundable
We recommend using a trackable courier service, as we are not responsible for lost return shipments

Refunds

Once your return is received and inspected:

Approved refunds will be processed to the original payment method
Refund processing may take 5–10 business days, depending on your bank or payment provider

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with clear photos and your order number.
In such cases, return courier charges will be covered by us.